‘It's the people you meet and the camaraderie we have down here in the store.’

What has your journey at Biltema been like?

I started in 2019 as a part-time employee, and after four months I became a trainee. When I completed my training, I was offered a permanent position. I worked as a closing manager for a couple of years.

Then I became CCC (cashier, customer service and café manager) and have now been in that job for almost a year.

What is the best thing about working at Biltema?

It's the people you meet and the camaraderie we have here in the store. We have a big family in the staff group. We have very different tasks every day, so there are virtually no two days that are the same.

What qualities are important to have as a Biltema employee?

You must be very open to change, because there are always lots of things happening. And you must be a good colleague, because it can be busy, and you have to be able to take the rough with the smooth, so to speak. But that's also what makes the work exciting and rewarding – and it's in the community that we really succeed and make everyday life work as well as possible. You must be adaptable and enjoy talking to people.

How do you contribute to Biltema being a store for the whole family?

I can do that, for example, when a family comes into the store, by not only talking to the adults, but also including the children in the conversation. For example, in the café – if there are children who say they want a doughnut, you ask them which one they want, and instead of giving it to the adults, you give it to the children so that they also feel seen.

It's not just a warehouse store for adults, but also for children. All ages are involved in the store, but also in the café.

Can you describe your position and what your responsibilities are?

It's a very open position, I would say. You have a lot of responsibility for our customer service and our damage reports/complaints and generally have a lot of customer contact daily. You must make sure that the staff at the customer service desk know what they can and cannot do, both legally and personally in relation to customer contact.

I am responsible for ensuring that our café runs smoothly, including its operation, such as helping to order goods – generally everything – and being a bit of an all-rounder.

Ensuring that the correct signs are printed, that we have the things my colleagues need, and that they know what they can and cannot do.