Danish nationwide customer service
NOTE: IT IS OPEN FOR PAY & COLLECT DRIVE IN THE WAREHOUSES NORMAL OPENING HOURS DURING THE LOCKDOWN
Online purchases via Pay & Collect Drive In are open in all our warehouses throughout the COVID-19 shutdown period. With Pay & Collect Drive In, we deliver your purchase in your luggage compartment. Your items are ready for collection within 30 minutes of ordering.
All department stores are open for Pay & Collect Drive In during the following opening hours:
Monday - Friday 08.00 - 20.00 (Buy & Pick Up Drive In delivery in your luggage compartment)
Saturday 09.00 - 18.00 (Buy & Pick Up Drive In delivery in your luggage compartment)
Sunday 09.00 - 18.00 (Buy & Pick Up Drive In delivery in your luggage compartment)
Orders placed after normal opening hours can be picked up the following day:
Monday - Friday after kl. 9.00
Saturday - Sunday after kl. 10.00
We point out that gift cards can unfortunately not be used for online purchases.
Items purchased online during the lockdown can be returned / exchanged within 14 days after the warehouses reopen. Keep an eye on biltema.dk, where we will inform about the reopening.
When you shop online with NemID, you can only use the NemID key app on a smartphone or NemID key viewer. It is thus no longer possible to use NemID key cards (cardboard cards).
We recommend that you double check your order that is delivered in your luggage compartment, before you leave the parking lot.
We have extended the opportunity to exchange Christmas gifts until April 1, 2021.
At Biltema's nationwide customer service in Denmark, service-oriented staff are committed to helping you as a customer with product support.
You can contact our customer service department on weekdays between 9-19 and saturdays and sundays 9-16.
If you want, you can receive answers to your questions by email and in order to make it easier for us, do not forget to quote the product's article number and any registration number on your vehicle.
If you have questions or inquiries about our App, please email email@example.com